Posts Tagged ‘bullying’

In “The Mindset of Unquintessential Leadership and What It Looks Like in Action,” one of the characteristics that I identified as part of that mindset is bullying.

I think it’s fair to say that we’ve all been exposed to bullying at some point during our lives. However, not all of us have been victims of bullying. For a bully to succeed, the person being bullied has to give his or her power to the bully.

Not everyone who gives this power to bullies is inherently weak. Sometimes the surrender simply comes from long-term battle fatigue and being completely worn down over time.

It takes tenacity, an exceptionally-strong will, and a very thick skin sometimes not to give power to someone else, especially with threats that sometimes go as far as the possibility of losing one’s life. (more…)

Amazon: What Unquintessential Leadership Looks LikeIn an August 16, 2015 articleThe New York Times took an in-depth look at how Amazon, initiated and encouraged by CEO Jeff Bezos, operates internally. Even in a time when unquintessential leadership is the norm in almost every organization, the environment and culture at Amazon stands out as being at the most extreme end of unquintessential leadership.

Let’s look at what unquintessential leadership looks like from Amazon’s playbook. I hope everyone reads the article because the details are that important, but I’m going to look at the big-picture areas of unquintessential leadership here.

There is no teamwork at Amazon. Instead, each person is out for themselves and is encouraged to do whatever it takes to get themselves noticed, promoted, and distinguished from everyone else.

There are no boundaries and there is no room for respect. The environment and culture at Amazon says, instead, that everyone else working there is the enemy and must be eliminated with extreme prejudice.

Extreme prejudice is a military euphemism for assassination.  Amazon not only encourages extreme prejudice, but it promotes it by having many mechanisms in place to accomplish it.

The Amazon culture and environment is one of competition, backbiting, sabotage, bullying, and spying. Everybody is looking at everyone else and looking for something, anything to denigrate, criticize, or destroy everybody else. If nothing exists in actuality, the culture encourages manufacturing it (lying) to get ahead.

A secret feedback system is in place where everyone can continuously give feedback on everyone else based on every interaction they have with each other. Amazon spins this as a state-of-the-art data-driven performance system, but it is really a tool that seeks to eliminate with extreme prejudice. 

Beside the malevolent intent behind this feedback system, which is in itself unquintessential leadership, the data – which now rules everything in our society – is corrupt because it depends on humans. Who have bad days. Who have positive and negative emotions. Who sometimes have really bad interactions with or negative reactions to even people they love and cherish and would give their lives for, but who are far, far more prone to those with and toward people they don’t know, don’t like, or they see as their enemies.

Unquintessential leadership at Amazon can also be seen in its oppressive micromanagement system. It appears that the people in mid-level leadership positions spend all their time with microtracking the corrupted data about their employees and using short threat-filled and bullying mostly faceless interactions based on the corrupt data instead of actually working with their employees and helping them to contribute to the company.

The Unquintessential Leadership of Jeff Bezos and AmazonEverything’s a test at Amazon. Emails sent in the middle of the night with an expectation of immediate response. Working long and grueling hours. Sacrificing everything – health, family, and life – to Amazon. Amazon is the god that must be exclusively worshiped by its employees.

If an employee can’t make and keep that commitment, then that employee is eliminated. And much like the people who disappear in George Orwell’s 1984, every trace and record of the eliminated is expunged. They simply never existed.

Amazon’s culture is designed according to the unquintessential leadership dream: completely break everybody. Those who survive can be rebuilt into the automaton Amazon mold of unquintessential leadership. Those who don’t survive were weak, useless, unworthy, and never mattered anyway. They are not missed because they never existed.

This quote from the article highlights this aspect of the unquintessential leadership at Amazon: “Bo Olson…said that his enduring image was watching people weep in the office, a sight other workers described as well. ‘You walk out of a conference room and you’ll see a grown man covering his face,’ he said. “Nearly every person I worked with, I saw cry at their desk.'”

These are the overarching areas of what unquintessential leadership looks like at Amazon. 

But I challenge each of us not to sit here smugly patting ourselves on the back because we’re not like THAT.

The reality is that a lot of the elements of unquintessential leadership at Amazon – for which the company is not only unapologetic for, but also wears like a badge of honor – exist in most organizations today. 

It may be more hidden, more subtle, or sugarcoated as being helpful or productive, but it is just as dangerous, just as damaging, and just as destructive.

As quintessential leaders, we can never allow ourselves to be deceived into thinking any manifestation of unquintessential leadership is permissible and okay. It is never permissible and it is never okay.

Here’s where the mirror test comes in for you and for me.

What do you and I think about the unquintessential leadership at Amazon? 

What do you and I think about the unquintessential leadership in our own organizations?

Are you and I okay with it or are you and I standing up to it and fighting against  it, even if it costs you and me everything to do so?

Our answers to these questions determine whether we are on the main road of unquintessential leadership or we are on the less-traveled-by road of quintessential leadership.

How are we doing?

U.S. Bill of Rights 1st Amendment to the Constitution“But it’s my right!”

“I can say whatever I want, however I want, whenever I want, to whomever I want and nobody can stop me. I have rights!”

“I’m entitled to my opinion and if you don’t like it, then you just need to get over it!”

Sound familiar? If it doesn’t, then you must be accessing this post from a desert island where you’ve been cut off from the rest of civilization for the last 50 years.

Welcome to The Quintessential Leader blog, to the year 2015, and to present reality.

This post will discuss not only what freedom of speech looks like in quintessential leaders, but it will show how quintessential leaders decide what to say or write and what not to say or write.

This is a relevant and important topic especially because it seems where we are most able to determine whether we are quintessential leaders or not today is to look at our speech in cyberspace: emails, texts, social media, and blogs.

We can all talk a good game, but it’s often here where the truth behind all that talk is revealed. 

Quintessential leaders understand, first and foremost, that every word they speak or write is a reflection of who and what they are from the inside out.

In other words, how quintessential leaders exercise their freedom of speech reflects their character.

Therefore, quintessential leaders are very thoughtful before they commit words to speech or in writing.

While quintessential leaders may technically have the right to say or write anything, anywhere, anytime, they always ask the first right question – “Should I?” – right off the bat.

That eliminates a lot of speech and writing before any other analysis needs to be done.

If, however, further analysis needs to be done, quintessential leaders use the overarching principles of building trust and being trustworthy – forged through experience and wisdom – to identify the criteria that their words must be filtered through and determined against before they are said or written.

Quintessential leaders discern the intent of the words they are considering speaking or writingOne of those criteria that quintessential leaders use to determine whether to say or write something is intent.

Is it demeaning or denigrating to other people? Does it contain words like idiotmoronstupidretard?

Those are the most common demeaning and denigrating words used, but there are many others.

If it contains any of these kinds of words, quintessential leaders will reject them from what they speak or what they write or share or endorse.

Is it argumentative? For those of us who have used the internet since it became available to the masses, we remember the term flame wars to describe speech that was intended to be argumentative.

Flame wars were – and still are – started by someone who wants a speech melee and often consists of speech that is so outrageous and offensive that an all-out war ensues. And, once the war starts, nothing is out of bounds, and all the speech goes downhill from there.

Quintessential leaders reject argumentative speech. They will not initiate it, nor will they engage in it. 

Is it inciting? There are many things that divide humanity today and because we, as a species, are all up in arms about “our rights,” there’s an ample supply of inciting topics to speak or write about.

Inciting is the same thing as baiting. It’s a come-hither designed to provoke a strong emotional reaction that will lead to a response in terms of action (usually negative).

The Charlie Hebdo attack in Paris in January 2015 was the result of inciting cartoons the publication repeatedly and intentionally created (and I am in no way defending or sanctioning retribution of this sort or any other: quintessential leaders don’t pay back or get even because that would be inconsistent with their character; instead, they forgive and move away from and move beyond the offenders), knowing what the impact would be.

But look anywhere in the world of technology – emails, texts, social media, and blogs – all over the globe and it abounds everywhere. Look at your newsfeed on Facebook today – July 22, 2015 – and look at all the posts about “rights” that are intentionally inciting that fill your page.

Quintessential leaders reject all speech, written or spoken, that is inciting. It has no place in what they write or say or share or endorse.

Quintessential leaders determine the appropriateness of the words they speak and writeAnother criteria that quintessential leaders use to evaluate the words they speak and write is appropriateness.

There are several aspects of appropriateness that get overlooked in the speech that we write and we speak.

Is it vulgarsuggestive, or profanity-laden? If it is, then quintessential leaders will reject it outright from the words they write and the words they speak.

But here’s a nuance of this that a lot of people simply don’t filter and this really makes quintessential leaders stand out as exceptions. 

While the content itself is not vulgar, suggestive, or profanity-laden, in the case of sharing or endorsing on social media, the site it’s being shared from is. It never ceases to amaze me how much of this happens on a regular basis.

Quintessential leaders look at everything and if there is anything anywhere that is inappropriate, they reject it completely as acceptable speech.

Quintessential leaders analyze the impact of the words they speak and writeA final criteria that quintessential leaders use regarding speech is its impact.

Is it disrespectful? Disrespect is commonplace in our society. Although at times its impact is supposed to be diminished by characterizing disrespect as a joke, in the end it is still disrespect.

There are many ways to disrespect others, but speech that impugns motives not in evidence, that points out personal and private flaws and issues, that condemns obliquely (the person/people being condemned is/are unnamed), and that viciously attacks people who are unable to defend themselves (this is bullying, by the way, and adults do it just as much, if not more than, as kids do) are the most common forms of disrespect.

While quintessential leaders may address big-picture issues and things they find legitimate fault with and/or disagree with in the speech they use in writing and speaking, they are always careful to show respect in these areas. When we stop being decent human beings to each other, then we cannot claim to be quintessential leaders.

Is it libelous? Speech that directly attacks another human being by name – quintessential leaders don’t do this because the reality is that none of us can really be inside the head, the heart, the soul of another person and it’s always wise to give the benefit of doubt – is never a good idea.

For a lot of reasons.

First, even if there’s no legal action taken, we’re all on shaky ground with things we cannot definitively prove through firsthand knowledge or by factual evidence.

Second, many reputations have been ruined by these kinds of attacks which were based on innuendo and rumor. When the facts later negated the attack, it was too late for the person attacked to recover.

Third, put yourself in the person’s shoes that you want to attack and smear by name. Would you want someone to do that to you? I don’t think any of us would, but this is one of the many things that quintessential leaders consider in the speech they choose to write and speak.

Does it give a negative and/or false impression about us? I don’t think many of us really consider what our speech says about us. I think if we did – and quintessential leaders always do – we would be much more circumspect about what we say and write or share and endorse (social media).

Now is the point where each of us, striving to be quintessential leaders, need, not to look at everyone else, but to look at ourselves in how we use the freedom of speech in what we say and what we write.

What is the intent of the words we speak and write and share and endorese (social media)?

Is the speech that we use to say and write and share and endorse (social media) things appropriate?

What impact does the speech that we speak with, write with, and share and endorse (social media) have?

How are we doing?

 

Sheryl Sandberg bossy equals unquintessential leadership “I want every little girl who’s told she’s bossy to be told instead that she has leadership skills.” – Sheryl Sandberg

Sheryl Sandberg is quite disappointing, not just as a role model for women, but also as a role model for leaders, because this quote illustrates – as does her 2013 book, Lean In – that she doesn’t really know a whole lot about what leadership really entails and that she isn’t a quintessential leader.

Sandberg is an example of someone who’s in a leadership position – she’s the Chief Operating Officer at Facebook – who isn’t a leader. In fact, she’s an example of an unquintessential leader.

Why?

This quote encapsulates Sandberg’s philosophy and lifeview. And her philosopy and lifeview are dead wrong.

But I also realize, that from time to time, we all need a refresher on and a reminder of the basics, especially as our society blurs more lines between “this” and “that” and as our language morphs into opposites suddenly equaling each other.

This is a responsibility that I, as a striving quintessential leader, have to my teams. And that includes each of you.

So let’s examine why bossiness and leadership are not the same thing and why they are, in fact, completes opposites of each other. 

While the list of differences between what bossiness and leadership are is lengthy, I’ve chosen to highlight a few of the more important differences between the two.

One important difference between bossiness and leadership is that bossiness seeks to control, while leadership seeks to guide.bossy attributes unquintessential leadershipThe trait of of bossiness is always about control – and the bossy person getting their way at all costs. This is a byproduct of narcissism, of pride, of insecurity, of fear, and of internal inadequacy.

This is also a black-and-white view of outcomes: if I don’t get my way, I lose (control and everything else) and if I do get my way, I win (control and everything else). In fact, there are no processes with bossiness, just outcomes. Everything in life is a tick in the W or L column, and ticks in the L column are unacceptable.

Leadership, on the other hand, is about guidance. It creates frameworks and teams. It recognizes that there are multiple ways to achieve the same goal and it clearly delineates guidelines (ethical, moral, functional, etc.) within which the teams are free to navigate, making the best use of their talents, their abilities, their education, and their experience.

Leadership is the glue that ensures that the dots get connected, but it doesn’t legislate every step the teams take to connect those dots.

There are failures, but not losses. There are mistakes, but not catastrophes (the guidance of leadership sees catastrophes in the making and stops them before they become catastrophes). There are successes, but not wins. Inherent in the processes of each of these areas, however, are the more important things in terms of leadership: the lessons of experience and the education of future leaders.

A second important difference between bossiness and leadership is that bossiness forces, while leadership persuades.

A bossy person has a “my way or the highway” attitude. Bossy people, who never see a reason to explain their edicts and view people who have questions about their edicts as mortal enemies, always threaten dire consequences to force people to do things their way.

This can come in the form of threats (“if you don’t do it my way, you’ll be fired/shunned/excluded/removed”), intimidation (“you won’t get that promotion/grade/position if you don’t do it my way”), and bullying (“I can make every waking moment of your life hell for you if you don’t do it my way”).

As I’ve said before, forcing people to do something may seem to work in the short-term, but it is not leadership nor is it an effective strategy for the long-term.

Leaders, on the hand, motivate their teams by persuasion. Leaders explain everything they are able to explain. They also invite input from their teams on how to address and tackle problems, issues, projects, and goals. Leaders are there to keep the big picture on track, but they are not there to force a single solitary way to meet challenges.

There is generally a best path to success, and leaders persuade their teams to adhere to that path – this is where coaching comes in – while the team works together to build the steps on that path. It’s a very interactive process where everybody on the team is invited, everybody on the team is included, and everybody on the team is expected to make a contribution.

And questions are encouraged. Every time someone starts to ask me a question with some variation of “This may be a dumb/stupid question, but…?,” I always answer first with “The only dumb/stupid question is the one you don’t ask.” I believe that and I practice that. If you don’t know the answer to something, it’s not very smart not to try to get the answer.

quintessential leadership is not bossyA final critical difference between bossiness and leadership is how things are managed. Bossy people micromanage everything and everybody, while leaders macromanage the big things and coach and help their teams as the need arises.

Bossy people literally look over everyone’s shoulders all the time. This is because when you have to force people to do things in a rigid, inflexible way, because people are individual and unique, you can’t trust everybody to adhere perfectly to that rigid inflexibility.

Most of this is a result of the “square peg in a round hole” principle: some people just don’t have the skills or abilities to follow a rigid and inflexible pattern that is diametrically opposite to how they think and work. It’s not that those people aren’t fully capable of doing the task or job right and well, but instead because they would accomplish it a different way that uses their gifts and strengths.

Leaders, on the other hand, build diverse teams that purposefully include people with unique talents and abilities so that when the teams work as units all the bases are covered. In other words, there are no gaps in knowledge, experience, and skills. Leaders trust their teams.

Leaders and their teams work together to plan and execute at the macro level. Each team member is given autonomy and authority over his or her part of the project or goal (again, within the big-picture framework in terms of scope and function and in terms of what’s ethical and what’s moral) with the understanding of how his or her part fits in with the other parts.

Leaders take care of the macro things like budgets, resources, time, as well as ensuring that things – and people – not only move forward, but move forward to successful completion. Again, it’s an interactive, but not intrusive process.

So the question I leave you with today, my fellow quintessential leaders, is are you bossy or are you a leader? 

 

key component of quintessential leadershipI recently heard a discussion that contrasted the way God and Jesus Christ interact with humanity now (the terms “hands off” and “choice” – or free will – were used interchangeably) and the way the Bible says they will interact with humanity in the future (the term “hands on” was used).

Words are important. The way we construct and present words to present ideas are important. And the way we define relationships (such as similarity and contrasts) with words is important.

Equally important is whether we listen, how we listen, and whether we are critically thinking about what we hear or we just accept it at face value as being accurate.

Quintessential leaders pay very close attention to both sides of this equation at all times.

Therefore, for example, if someone sets up a contrast, then they present two opposite things. If  interchangeable words are used on one side of the contrast, then there are, either expressly stated or implied, interchangeable words on the other side of the contrast. Since it’s a contrast, the words (stated or implied) on each side are opposites of each other.

So, in the discussion I talked about above, if “hand’s off” equals “choice” (which was expressly stated) then, in contrast, “hand’s on” implicitly equals “no choice.” And the lack of choice equals force.

But is that true?

Is it accurate?

And is it consistent with the written record we have that shows how God and Jesus Christ (whom we are repeatedly assured are consistent, don’t lie, and have the same character and characteristics forever) have interacted with humanity, who they created, from the beginning?

The answer is “no.” While I could go to many places in the Bible to prove this, I will use the first example I immediately thought about to refute this, which is in Genesis 4:3-7.

The conversation (and I have no doubt it was a lengthy one but we just see the summary here) between the Lord and Cain shows explicitly how God and Jesus Christ lead humans and what that relationship has looked like, looks like, and will always look like.

The Lord (I AM in the Old Testament and Jesus Christ in the New Testament) had the ability to force Cain to do the right thing. But He didn’t do that.

Instead, He laid out the big picture of the framework within which Cain had to operate. He educated Cain on the options he had and what the consequences of executing those options were. Then He coached Cain on which option would lead to a successful outcome.

But Cain had to choose which option he wanted to pursue. Why?

force unquintessential leadershipForce can get the results a leader wants, but while force may win the battle, it loses the war.

A person who is forced to do something, whether by fear, intimidation, coercion, or bullying, is passively participating, but they have no investment, no commitment, no heart, soul, and mind conviction behind their actions. 

Using force puts all the accountability and responsibility on the shoulders of the person exerting the force.

Finally, force requires a total shutdown of logic, reasoning, and critical thinking (all attributes that humans were created with and are expected to use). Essentially, force creates rote action accompanied by suspension of all the unique elements of our brains and our consciences that make us human. 

In other words, force creates the same superficial and unknowing conditioned responses in humans that Pavlov’s famous experiments created in dogs.

choice quintessential leadershipWhen choices are presented, on the other hand, they require active participation on the part of the people they are presented to. Choices carry responsibility and accountability, and they require logic, reasoning, critical thinking, and action.

Not all choices carry the same weight and, therefore, may not require a total heart, soul, and mind investment and commitment (for example, choosing between eggs and toast or cereal for breakfast), but all choices, when they are executed, have some level of investment and commitment.

Choices also create a partnership between leaders and their teams. There are obligations on both sides and there are rewards on both sides. One of the greatest rewards can be growth as good choices are made that lead to greater progress and productivity, resulting in successful outcomes for everyone.

Even bad choices serve a vital purpose. They help us to learn what not to do the next time. As we deal with the accountability and responsibility of the consequences of bad choices, it spurs us to critically think about what we did that led to those consequences and to think about what we will change in the future to produce different – and, hopefully, better – results.

God and Jesus Christ are the epitomes of quintessential leadership and the models we as human quintessential leaders strive to perfectly and totally emulate in who we are, what we are, how we are, and how we lead.

So, choice or force: which is quintessential leadership?

As is usual when I’m writing about a person who’s involved in politics, I will continue to say first that I eschew and hate politics of any kind – governmental, organizational, personal – because politics, by its very nature and at its very core, is both corrupt and corrupting. Politics is self-serving, dishonest, manipulative, and driven by greed and a desire for power. This is universally true. There are no exceptions.

Politics and quintessential leadership are, therefore, incompatible.

This post is not about politics. Any feedback that tries to bring that subject into the discussion will be ignored with the upfront advice that the trolls and hijackers go somewhere else to spew and vent your venom.

This post is instead about a person in a leadership position who is at the crossroads of determining whether he will be a quintessential leader or not. It’s a place that all of us in leadership positions come to at some point, although, fortunately, most of us don’t have to go through the process on a national stage under the intense fishbowl scrutiny of 370,000,000 other people. (more…)