Archive for the ‘Quintessential Leadership’ Category

Listed below are The Quintessential Leader’s recommendations for articles that all of us quintessential leaders should read and think about this week.

A note about these article recommendations. I am very careful in selecting these and their inclusion here means that I agree with the premise and gist of the article, not necessarily with every single thing that the writer says. 

That’s the purpose of reading and critically thinking. Reading should ignite our thinking and it should cause us to process, weigh, question, answer, accept and reject. I believe that the reasons why groupthink is so prevalent everywhere in society today are because:

(a) most people don’t read substantively

(b) most people have stopped – if they ever knew how – critically thinking about everything

(c) most people have been subtly conditioned to not question anything and everything for its truthfulness and accuracy

(d) most people have not developed an internal database of truth to find answers in (they depend on others to tell them what truth is)

(e) most people don’t have a clue how to accept or reject information coming at them, so everything comes in and stays (and creates confusion). 

Quintessential Leadership is About Breaking ThingsThis quote from “Leadership is About Breaking Things” by Michael Myatt sums up one of the hallmark differences between quintessential leadership and unquintessential leadership: “If you’re more interested in protecting what is than you are finding the answer to what if  you might be in a leadership role, but you’re likely not leading well. Order isn’t all it’s cracked-up to be. In fact, I’d go so far as to say routine is the great enemy of leaders. Conformity to the norm does little more than pour the foundation of obsolescence by creating an environment that shuns change rather than embraces it. Disruption is never found by maintaining the status quo, but it’s most commonly revealed in the chaos that occurs by shattering the status quo. Smart leaders don’t think ‘best’ practices – they focus their attention on discovering ‘next’ practices. The simple fact of the matter is too many leaders are concerned with fixing things, when what they should be doing is breaking things.” 

Note that it is things quintessential leaders break, not people. Unquintessential leaders desperately maintain the status quo and spend all their time and energy on breaking people into yielding and submitting to ways of doing things that often are archaic, inefficient, ineffective, inexplicable, and weren’t even good or right to begin with. 

As quintessential leaders, we must never fall into the trap of “that’s the way we’ve always done it, so that’s the way we’ll continue to do it.” Quintessential leaders know why they’re doing everything and are able to, in their own words, explain, quantify, and show the tangible results – honestly and authentically (no dog-and-pony shows and no smoke and mirrors)- to anyone and everyone.

Quintessential leaders are forward-looking and forward-moving. They never rest on their laurels and they never stop asking “why” and “how.” Quintessential leadership is never static, but instead it is always dynamically improving.

In “Why Leaders Must ‘Get Real’ – 5 Ways to Unlock Authentic Leadership,” by Margie Warrell, the link between authenticity and quintessential leadership is summed up in five key areas where we must be “real.” 

While Guari Sharma’s article, “How to Grow a Small Team: Nine Best Hiring Practices,” focuses on building small teams in a start-up environment, these nine best hiring practices should be part of the way we as quintessential leaders hire.

I am always surprised at how little effort can sometimes be expended in the hiring process as well as how little potential employers think outside of the box with regard to hiring and then the moaning and groaning that comes when the new hires are, at best, mediocre, in key areas of their responsibilities, or, at worst, abysmally poor in all areas of their responsibilities, initiating the 90-day “let’s find a way to get rid of them while we can” probational period that most jobs now have attached to them.

Quintessential leaders are high-level and performance-oriented teambuilders. We understand that investing well and at a high time (and perhaps monetary) cost up front will pay off for everyone involved. Too many people in leadership positions have no long-term and big-picture vision for themselves, their teams, and their organizations, so they hire randomly and sloppily and everyone suffers in terms of progress, success, and profits.

In Dan Rockwell’s, “The Surprising Path to the Top,” the quintessential leadership trait of growing others is discussed. Quintessential leaders are always growing other people in their lives, not just their team members. That is an intrinsic part of who quintessential leaders are. Because quintessential leaders are big-picture thinkers, we realize that helping everyone we have the opportunity to help grow in whatever forms that takes is part of our responsibilities and legacies. 

The reality is that the only thing we take out of this temporary, physical life is our character and the net results of our relationships with God and others. Quintessential leaders take this knowledge to heart and that is where the focus of every aspect of our lives is. And that is why we are always growing others where we are able. We understand it’s never all about “me.”

We understand that our lives and the gifts we’ve been given didn’t originate with us and are not ours to use selfishly. Power and pride and money are never part of the equation. We want financial security, but we will not sell our souls or throw others under the bus time and again to get and keep it. We value integrity, truth, and honesty more highly than anything else in the world. And sometimes that means we take – and they can be big – physical losses and hits. Sometimes we recover and sometimes we don’t on a physical level. But a character loss and hit, while theoretically recoverable, is something we’re not willing to take, because that destroys everything in terms of trust and trustworthiness

This quote from “The Single Greatest Secret of Leadership – Fail Up” by Daniel K. Williams illustrates how quintessential leaders approach failures (their own and those of others): “As leaders, we serve our employees best by not focusing attention on their weaknesses and mistakes. Instead we should encourage them to navigate through challenges on their journey. We can help by asking questions like ‘How do you learn best?’ ‘What could you do better?’ or ‘How can the team better support you in the future?’

The most important thing is to strive to move forward continually. Some days we make great progress in some areas; other days we seem to slide a bit. If we were to chart our progress on a board, it has ups and downs, but overall it should move upward as we live and learn from our mistakes and failures.

Peaks and Valleys of LifeQuintessential leaders understand that this thing called life, which includes our work, is never a straight line, but a series of mountains and valleys that represent our successes and our failures. However, it should be through our failures that we find the greatest opportunities to grow, to change, to move forward, or as Williams puts it “to fail up.”

Quintessential leaders seize those opportunities and do that, not just with themselves, but with everyone on all the teams they lead in life.

May we continue along the quintessential leader path, navigating the mountains and valleys with equanimity and courage, growing ourselves and growing others along the way.

We are in the middle of an incredible process that begins with who we are internally on a foundational level, proceeds with wisdom, knowledge, and application (growth), and results in not only our quintessential leadership being perfected, but also planted and cultivated in everyone with whom our lives intersects.

My sister bought a pet storm door from Lowe’s in Matthews, NC about a year ago. Over time, several parts on the door proved defective. She had a one-year warranty on the door, so about two months ago, she contacted Lowe’s and they sent a contract installer out to fix the door.

He had all the parts he needed except one and told her he would order the part and have it shipped to her house for installation that week. The part never arrived and the many subsequent calls to Lowe’s about the part were a lot of empty promises, but no results.

It's Not My FaultYesterday, I called and asked to speak to the store manager. When he answered the phone, I began to explain the problem and the first thing he said as he interrupted me before I finished was that the store doesn’t do the installations, so it wasn’t his fault, but instead the installer’s fault.

I politely told him that Lowe’s sold the door, so ultimately the responsibility was theirs, so he needed to get it taken care of. He said “I’ll call you right back.”

Thirty minutes later, I called back. When he answered, I reminded him that he’d told me he’d call right back. He was clearly annoyed and said he had just hung up with me ten minutes before. I told him it had been thirty minutes, and the reason I was calling back was this was the same thing that my sister had been listening to in repeated phone calls for about six weeks and there were never any calls back.

I made it clear that the problem had been unresolved long enough and I wanted a solution. I could hear by the tone of his voice that he was irritated, but he told me – which I doubt – that he was on the phone with the installation company, throwing in one more time that the problem was not Lowe’s’ fault. I told him I expected a resolution within the hour.

The installation company’s manager called me about five minutes later. I explained, without interruption, the problem and he told me that he’d get an installer out today if Lowe’s had the part needed in stock. I told him that this was poor leadership and poor customer service and that my sister shopped often at Lowe’s for home improvement items, but there were other home improvement choices within sight of Lowe’s and the odds were good she was going to be taking her future business there. He listened and he got it.

Just a few minutes later he called back and said an installer would be at my sister’s house between 9 am and 10 am this morning to do the installation. I thanked him.

The time frame came and went this morning (my sister had a dentist appointment at 11 am this morning) with noUnquintessential Leadership

‘I counted internally to ten to get my temper under control and then told him politely but firmly that the internal problems of communication, follow-up, and completion of jobs between Lowe’s and the installation company were not my concern as a customer. The door was purchased at Lowe’s and all subsequent work was coordinated by Lowe’s, so the responsibility was his as the store manager. I told him to get it resolved or I would have no choice but to escalate it to the Lowe’s corporate office.

He said he’d call me back once he got it resolved. Not only did he not call back, but he did not bother to call the installation company either. At 10:55 am, while my sister and I were at the dentist’s office waiting for her to go back, the installer called and said he was at the house and asked if anyone was home.

I explained that no one was there and that was why the appointment was scheduled between 9 am and 10 am – he then started making excuses about why he was late (I asked why he didn’t call this morning if he knew he was running late and we could have rescheduled, and he gave me another set of excuses) – so he’d have to come back. Supposedly, he will be here tomorrow morning between 8 am and 8:30 am.

The store manager at the Matthews, NC Lowe’s exhibited pure unquintessential leadership. It is clear that he doesn’t have a big-picture understanding that losing customers affects the company’s profits and when corporate profits fall, stores close and this one could well be one of those that closes and he will be out of work.

Had he been a quintessential leader, he would have done the following:

  • Listened without interrupting
  • Taken ownership of the problem and the solution
  • Followed up with me each step of the way in the process
  • Offered a good-will gesture, such as a store credit or a gift certificate, for all the things that went wrong to retain a customer

As quintessential leaders, we can never afford to have an experience like this one take place under our watches. Everything matters.

Listed below is a selection of quintessential leadership articles that caught my attention this week. As I said in my last post of recommended articles, quintessential leaders read widely, but they also read selectively through the criteria that makes them quintessential leaders. Not the least of that criteria is unimpeachable character – who they are.

The difference between quintessential leaders and everyone else is internal authenticity and commitment to what is true and right. Quintessential leaders stand up under the test of time and circumstances, unwavering, undaunted, unwilling to compromise with truth or the right things.

As I’ve read extensively about Benghazi, the IRS, Bloomberg, and the Department of Justice, as well as the continuing “too-big-to-fail-banks” stories this week, it is overwhelmingly evident that there is no shortage of unquintessential leadership everywhere we look.

Being in a leadership position does not make a person a leader, nor does it make a person a quintessential leader. At the core of quintessential leadership – and what makes a person, whether he or she has an official leadership title, a quintessential leader – is unassailable integrity. That is one of the fundamental components of building trust and being trustworthy.

We, as quintessential leaders, make huge mistakes sometimes. We have colossal failures at times. We have serious Integrity Must Be Our Compasslapses in judgment sometimes. We’re very wrong about things at times. That is part of being human. However, the difference between quintessential leaders and everyone else is that quintessential leaders:

  1. Admit mistakes, failures, lapses in judgments, and being wrong quickly
  2. Take full responsibility quickly
  3. Take aggressive action to correct quickly
  4. Apologize to everyone affected quickly
  5. Make amends everywhere they need to be made quickly
  6. Simultaneously, conduct a deep and fearless internal review to see what happened to lead to the outcomes
  7. Commit to and undertake diligently better self-governance and change

That’s what is missing is all the news stories I mentioned above and that is why all the people involved on all sides of the stories are unquintessential leaders. Blaming, justification, excuses, twisting, spinning, angling, and lying are unquintessential leadership traits.

I urge each of us to always look at everything through the quintessential leader lens. Get all the superficial and extraneous stuff out of the picture – emotions are one extraneous  thing – and use the quintessential leader criteria outlined in building trust and being trustworthy to test everything.

In the end, it doesn’t matter how we feel. What matters is what is right. What is true. What is honest. Emotions, as I discussed in “The Quintessential Leadership Balance Between Facts and Feelings,” can obscure right, truth, and honesty.

A sampling of what else I’ve been reading this week:

In Mike Hyatt’s article, “Why You’re Not a Leader,” some of the characteristics of unquintessential leadership are highlighted, including the one of getting results, but doing it through dishonesty and deception, which no matter how “big” the win in the short term, erodes and destroys trust and trustworthiness in the long term. If we are dishonest in how we do things, we cannot be trusted in the what, the why, the when, and the where of any part of our lives either.

6 Categories of Bosses” by Dan McCarthy is an interesting – and one I agree with – graphic breakdown and short description of the six types of people who end up in leadership positions. It’s important, from a quintessential leadership perspective, to remember that the words “boss” (which implies a heavy-handed “do-as-I-say-or-else” role) and “manager” (we manage things and we lead people) are not leadership words, titles, or roles. They are dysfunctional functions created by dysfunctional organizations (all organizations have developed dysfunctionally, because as humans, we’re all dysfunctional to one extent or another, and humans create organizations). As quintessential leaders, we must be vigilant to ensure that we are not bosses or managers, but instead leaders.

In David Peck’s article, “10 Essentials of Great Leadership, many of the facets of quintessential leadership are covered. Two areas that stand out to me – and are integral to the way I lead – are knowing the difference between being “informed” and being “involved” and delegating the “what” and not the “how” to team members.

This second point is one I follow faithfully. Team members cannot grow, nor can they reach their full potential as quintessential leaders – that is the point, after all, of our leadership legacies – if they are forced to operate in somebody else’s box of “how” to do things. Each person on this planet, while having many traits in common, is also unique in approach, perspective, temperament, personality, and gifts.

When people in a leadership positions force their teams to work in their box of “how,” creativity, innovation, progress, change, and success are stifled and, eventually, extinguished. Look at morale problems in organizations and you’ll find that this is one of the root causes.

Glenn Llopis provides a quintessential leadership integral and automatic – this is who we are – to-do list in “Great Leaders Do 15 Things Automatically Every Day.”

TrustIn Tristan Wenmer’s “5 Qualities of a Successful Leader,” a big-picture view of quintessential leadership traits is summarized. As this blog continually reiterates, the first trait on the list is trust.

The final article, “When Leadership Fails,” by Jeremy Statton discusses some of the things that quintessential leaders need to do when they fall short – as discussed earlier – of being quintessential leaders.

I hope our weeks have been productive and I hope that we’ve moved forward in becoming more quintessential leaders than we were last week. As I’ve said before, this is a marathon and not a sprint, and it requires constant, diligent, and courageous work and effort. But never forget, no matter what the ups and downs we encounter along the way – because we do and we will – the final result is absolutely worth it. 

Please take some some time to read the Quintessential Leadership article recommendations for the week of May 10, 2013 that are listed below.

In Josh Bersin’s article, he asks the valid and relevant question of whether the traditional – and unproductive and archaic – annual performance appraisal system that most organizations still use should be replaced with a different system. The traditional performance appraisal system is tied to monetary raises and is a once-a-year-event where team members hear – or read – what their supervisor liked and didn’t like about their past year’s job performances. Usually, the only outcome of this system is frustration because this is the first time team members are hearing about things they did that didn’t work, needed to change, or needed to improve. 

Lack of communication, which I believe is an intrinsic problem in all organizations, is inherent in this “hammer-over-the-head” method of evaluating team members. It does not produce positive results and often leads to attrition among the most gifted and talented team members an organization has. In my eBook, Building Teams for Performance, I give a detailed “what-it-looks-like-in-practice” guide to using performance evaluation systems the way that Josh Bersin correctly concludes they should be used.

Quintessential Leader Articles Review 5-10-13Todd Smith gives a quintessential leadership trait in “Making Your Weaknesses Relevant,” by challenging all of us, as quintessential leaders, not to make excuses for our weaknesses – which we all have – but to face them and change them.

Does it ever seem like you’re in over your head? As quintessential leaders, we will have times that we are in over our heads, but Mike Myatt gives some very practical advice about how to be in over our heads without drowning.

In my post, “Quintessential Leadership News for Week Ending 3-15-13,” I challenged each of us, as quintessential leaders, to look into mirrors, not through windows as we examine ourselves and our path as quintessential leaders to make sure there’s a total match-up between what we say and what we do and are. John Baldoni offers an excellent followup to that post with this article.

In Michael McKinney’s article, Better Decision Making, he discusses the quintessential leadership balance between facts and feelings as being a key determinant in the quality of our decision-making. Feelings and emotions have their place, but they should never be the engine that drives us because they are transient and unreliable. Decisions made using feelings and emotions as the primary driving force often leave us in a worse position than if we had done nothing at all.

The Quintessential Leader blog routinely looks at why unquintessential leadership makes organizations dysfunctional. John Bossong rejoins this discussion with his article that looks at how we can identify unquintessential leadership through the signs of an unhealthy organizational culture.

The last article recommendation this week, written by Kristina Lacida, highlights, as “The Mysteries of Quintessential Leadership Revealed” discusses in detail, the differences between being a “boss” and being a “leader.” 

I hope all of us have had productive, forward-looking and forward-moving quintessential leadership weeks. I’m sure we’ve had our challenges, our missteps, and our failures. But each of those give us an opportunity to learn and to grow.

And, when it’s all said and done, we get back up and we recommit to our goal, our purpose, one step, one choice, one decision at a time. This, my friends, is a marathon, not a sprint.

May the distance we cover between now and the next time we get together be better in every way than the distance we’ve covered already.

Excellent blog on macro leadership, which is the opposite of micromanagement. We should definitely think of the to-don’t portion of our to-do lists as much as we think about the to-do’s.

Dan Rockwell's avatarLeadership Freak

tie shoes

Even four year olds know that being helped isn’t always helpful. Over eager parents, who step in to “help,” often hear frustrated children say, “I’ll do it myself!”

Never help those who can help themselves.

You got up this morning thinking about things to-do. But, leaders think about things to-don’t. Helpfulness lifted you to leadership but the need to help hampers once you’re there.

The need to help may reflect an unhealthy need to be helpful.

Leaders who need to help are short-sighted unhelpful hindrances who need to feel important.

Step out; don’t step in.

Helping isn’t helpful when it weakens, creates dependencies, or takes responsibility from others.

Delay helping when:

  1. Ownership is high. Stepping in undermines ownership.
  2. Teams are motivated.
  3. Delay shows respect. “I trust you.”
  4. Acceptable progress is being achieved.
  5. Long-term benefits outweigh short-term results.
  6. You questions methods and processes, not outcomes.
  7. Struggle strengthens.
  8. Teams trust you. They know you have…

View original post 163 more words

As is the case with all quintessential leaders, I read a lot and I read widely. I read very little fiction, but when I do, I’m very selective, looking for substance and relevant rather than fluff and popularity. 

As an aside, I am one of those rare, it seems, people who eschews the idea of escapism and “feel good” when I am investing my time, energy, and effort into something.

If I don’t learn something or there are not some deep and meaningful principles I can come away with to think about and apply, then I’m simply not going to spend my time with it.

Because I am human, there’s a limit on time for me. I certainly don’t want to come to the end of my quota to discover that I wasted the majority of it.  

In pursuit of my commitment to quintessential leadership and my desire to be, at all times, in all ways, a quintessential leader, I am constantly reading articles on leadership and thinking about how and if they fit the quintessential leadership criteria.

Here is a summary of some articles I’ve read recently that certainly point to the quintessential leadership model in some way. I’d like to share those with you and encourage you to read them.

This article on 8 ways leaders undermine themselves from Forbe’s is a good overview of the subject I discuss in-depth in Building Trust and Being Trustworthy.

In conjunction, part of building trust and being trustworthy includes the ability to admit we are wrong when we are and taking responsibility for fixing what we’ve broken quickly, without blame, without excuses. This article by Amy Rees Anderson on this quintessential leader trait is excellent.

Mike Myatt’s article on why organizations suffer from leadership dysfunction offers a very good tie-in to the subject of organizational dysfunction, which I elaborate on in the Quintessential Leader blog post, “Organization Dysfunction – A Total Absence of Quintessential Leadership at the Top.” I encourage everyone to read both articles because, as Myatt correctly observes, we’re seeing leadership dysfunction become the organizational norm, instead of the exception.

Another must-read article from Mike Myatt demands that each of us examine our commitment to be quintessential leaders. Why? Because he discusses the 10 things every leader should challenge. These 10 things must be on our minds continually and the challenges to them must be continual.

This separates quintessential leaders from everyone else. As I ask myself constantly, I urge you to ask yourself: am I a quintessential leader or am I everyone else?

As I discuss in “Quintessential Leaders and Investment, Action, and Authenticity,” what you and I do and are reveals how great our investment in quintessential leadership is and how authentically we are living and being quintessential leaders.

A thought-provoking article by Manie Bosman on how unquintessential leadership traits – bullying and micromanaging among others, which I cover comprehensively in “Unquintessential Leadership” – affect us neurologically and lead to measurable negative outcomes, and if not changed or eliminated, will eventually lead to catastrophic and total failure.

An atmosphere of fear, intimidation, threats, and power plays is not something a quintessential leader will either create or tolerate. This is all around us in every part of our lives to one degree or another. What do you and I, as quintessential leaders, do about it?

The last article, by Dan McCarthy, is entitled “Is it Time to Create Your Own Succession Plan?” As quintessential leaders, this must be an integral part of our team-building process. For a framework of what this looks like in practice, I recommend “Building Teams for Performance.”

Each time I acquire a new team to build and lead, this is one of the first things on my to-do list: to identify the person or people who have the qualities that, combined with my coaching and leadership, will enable them to replace me.

No one is irreplaceable. And nothing is certain in life but death and taxes.

Therefore, a quintessential leader who wants to ensure that the legacy and foundation he or she is laying continues after he or she is out of the picture, must identify, coach, and grow his or her potential successor(s). To do anything else is unquintessential leadership. 

This post gives some good resources for quintessential leaders. I hope they will provide benefits, insights, and growth as we continue on the path of quintessential leadership.