Posts Tagged ‘character’

the quintessential leader building trust and being trust worthy book

In the first post of this series, the excerpt from chapter 1 included a list of all the components we must develop and have to build trust and be trustworthy.

This post, which includes an excerpt from the second chapter of Building Trust and Being Trustworthy, begins to look at each of those components extensively in terms of what they are and aren’t and what they look like and don’t look like in practice. 

The first component of building trust and being trustworthy that we must have is honesty.

Building trust and being trustworthy is an integrated trait of quintessential leaders.

It is also an integrated trait that all of us – because each and every one of us leads at least one team, small or large, of people in our lives – need to develop and have as part of the core of who we are and what we are. In essence, this trait is at the center of exemplary character and conduct, and none of us should settle for anything less than this in ourselves and others.

Unfortunately, most of us settle for less. A lot less. In ourselves. In others. 

The majority of people in leadership positions today are not trust builders and they are not trustworthy. Many of us, frankly, are also not trust builders and trustworthy.

We live in a world that with no moral code as its foundation that expects trust to be non-existent or broken. Look around. It’s everywhere, including, in many cases, very close to you.

And society has become so accustomed to this that it glorifies it instead of condemning it.

Politicians who lie routinely, who line their pockets with money and perks while making decisions that hurt and destroy the people they are supposed to represent, who cheat on their wives because they can.

Arts and sports celebrities who have no regard for faithfulness to their spouses, who live hedonistic lifestyles that destroy their families, the people around them, and, eventually their lives.

Religious leaders who cheat on their wives, who cheat on their taxes, and who scam their congregations both in how they deceitfully handle the word of God and in coercive and corrupt financial matters, acquiring wealth and power in the process.

Business leaders who destroy millions of lives by deceit, fraud, and illegal actions that result in their employees and customers losing everything while they escape any kind of punitive action and instead reap obscene profits and end their tenures – only to go to another financially lucrative position – with golden parachutes that are equally obscene.

And we, as individual leaders for our teams, who cheat on our taxes, who are routinely dishonest with the children (our own and others) and other people entrusted to us, who routinely steal things from our workplaces (you most likely didn’t pay for that pen you’re using at work, so it doesn’t belong to you), who routinely break traffic laws, who will walk out of stores with something we were not charged for and never think twice about it, who will take extra money that we’re not owed in financial transactions without blinking an eye, who cheat on our spouses, who marry until “divorce do us part,” and who, as a course of habit, break confidences of family and friends, gossip about family and friends behind their backs, and destroy reputations in the process.

Maybe we haven’t thought about building trust and being trustworthy at this kind of nitty gritty level.

But until we do – and we develop and have this trait as the core of who and what we are – we will not build trust and we will not be trustworthy. And we will not be quintessential leaders.

Trust and trustworthiness is probably the single most important trait we can possess. And it is also the most fragile.

It can take a long time to build and be, but it can be broken irreparably in a single second.

Therefore, this is a lifetime work on and in ourselves that we must commit to making an integral part of our character by continually developing it, maintaining it, and growing it. 

This goal should be our goal.

But it requires courage. It requires diligence. It requires vigilance. It requires continual self-examination. It requires continual change. It requires the ability to, much of the time, stand alone to maintain.

It is not for the faint-hearted. It is not for the vacillators. It is not for the crowd-pleasers. It is not for the pretenders. It is not for the wannabes. It is not for the weak.

But if you’re reading this, I know that you’re not any of those kinds of people. Those kinds of people won’t even read this because it requires time, effort, change, and commitment, and too many of us are, sadly, either just too lazy or we just don’t care. 

Building Trust and Being Trustworthy takes an in-depth look at the “this is what it looks like in practice” aspect of each of the components we need to develop and have to build trust and be trustworthy. The second chapter discusses the component of honesty in building trust and being trustworthy.

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Excerpt from”Chapter 2: The Honesty Component of Trust and Trustworthiness”

Let’s look at some specific examples of what the quintessential leader trait of honesty looks – and doesn’t look – like. Maybe a leader is honest with his team not hiding any truth from them. But what if his or her team routinely sees the leader exhibit dishonest behavior outside the confines of the team?

Is the leader honest with his or her superiors, or does the leader routinely fudge, obfuscate, tell “little white lies” (there is no such thing: a lie is a lie is a lie) to them about things? This routinely occurs in most organizations. Sometimes it done under the guise of protecting the team and sometimes it’s done out of habit. Either way, it’s dishonest.

Is the leader honest with his or her peers or is he or she known to exaggerate or embellish on a regular basis? This is ego-driven dishonesty and comes from a spirit of competition and one-upmanship. This is definitely not a quintessential leader we’re talking about, but it reflects a lot of the people we see in leadership positions in organizations.

Does the leader respect company property and use it honestly? For example, if the leader has a company credit card does he or she use it strictly for company/business-related expenses or does the leader do things like put personal expenditures on it from time to time or use it to take everyone out for a night on the town during a business trip? Is their computer, phone, car – and anything else the company might provide – used solely for business or are they routinely employed for the leader’s personal use? If company property is used for anything other than directly-related-to-business purposes and things, then those uses are an example of dishonesty.

And here’s the net effect of these areas of dishonesty. Even if a leader is honest with his or her team, because he or she is dishonest in every other part of his or her life, the team can’t trust him or her. The team will question even the things that are true and will never trust the leader. The evidence is too compelling that, in the balance of things, he or she is untrustworthy.”

the quintessential leader building trust and being trust worthy bookBuilding trust and being trustworthy is an integrated trait of quintessential leaders.

It is also an integrated trait that all of us – because each and every one of us leads at least one team, small or large, of people in our lives – need to develop and have as part of the core of who we are and what we are. In essence, this trait is at the center of exemplary character and conduct, and none of us should settle for anything less than this in ourselves and others.

Unfortunately, most of us settle for less. A lot less. In ourselves. In others. 

The majority of people in leadership positions today are not trust builders and they are not trustworthy. Many of us, frankly, are also not trust builders and trustworthy.

We live in a world that with no moral code as its foundation that expects trust to be non-existent or broken. Look around. It’s everywhere, including, in many cases, very close to you.

And society has become so accustomed to this that it glorifies it instead of condemning it.

Politicians who lie routinely, who line their pockets with money and perks while making decisions that hurt and destroy the people they are supposed to represent, who cheat on their wives because they can.

Arts and sports celebrities who have no regard for faithfulness to their spouses, who live hedonistic lifestyles that destroy their families, the people around them, and, eventually their lives.

Religious leaders who cheat on their wives, who cheat on their taxes, and who scam their congregations both in how they deceitfully handle the word of God and in coercive and corrupt financial matters, acquiring wealth and power in the process.

Business leaders who destroy millions of lives by deceit, fraud, and illegal actions that result in their employees and customers losing everything while they escape any kind of punitive action and instead reap obscene profits and end their tenures – only to go to another financially lucrative position – with golden parachutes that are equally obscene.

And we, as individual leaders for our teams, who cheat on our taxes, who are routinely dishonest with the children (our own and others) and other people entrusted to us, who routinely steal things from our workplaces (you most likely didn’t pay for that pen you’re using at work, so it doesn’t belong to you), who routinely break traffic laws, who will walk out of stores with something we were not charged for and never think twice about it, who will take extra money that we’re not owed in financial transactions without blinking an eye, who cheat on our spouses, who marry until “divorce do us part,” and who, as a course of habit, break confidences of family and friends, gossip about family and friends behind their backs, and destroy reputations in the process.

Maybe we haven’t thought about building trust and being trustworthy at this kind of nitty gritty level.

But until we do – and we develop and have this trait as the core of who and what we are – we will not build trust and we will not be trustworthy. And we will not be quintessential leaders.

Trust and trustworthiness is probably the single most important trait we can possess. And it is also the most fragile.

It can take a long time to build and be, but it can be broken irreparably in a single second.

Therefore, this is a lifetime work on and in ourselves that we must commit to making an integral part of our character by continually developing it, maintaining it, and growing it. 

This goal should be our goal.

But it requires courage. It requires diligence. It requires vigilance. It requires continual self-examination. It requires continual change. It requires the ability to, much of the time, stand alone to maintain.

It is not for the faint-hearted. It is not for the vacillators. It is not for the crowd-pleasers. It is not for the pretenders. It is not for the wannabes. It is not for the weak.

But if you’re reading this, I know that you’re not any of those kinds of people. Those kinds of people won’t even read this because it requires time, effort, change, and commitment, and too many of us are, sadly, either just too lazy or we just don’t care. 

Building Trust and Being Trustworthy takes an in-depth look at the “this is what it looks like in practice” aspect of each of the components we need to develop and have to build trust and be trustworthy. The first chapter gives a comprehensive description of what building trust and being trustworthy is.

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Excerpt from”Chapter 1: Trust and Trustworthiness – A Quintessential Leader Trait”

Trust and trustworthiness – one is from others to us while the other is our state of being – are core quintessential leader traits. This book defines the components a quintessential leader must have in order to have trust and be trustworthy.

Since trust is, both from us and toward us, a by-product of being trustworthy, I want to look in today’s post at a brief summary of characteristics – I plan to discuss most, if not all, of these individually in depth in upcoming posts – that make a leader trustworthy. 

There are two main components of trustworthiness. One is character and the second is competency. If either of these is missing or deficient, there is no trustworthiness.

Character, which Steven M. R. Covey (Speed of Trust) summarizes as doing the right thing, is who we are, while competency, which Covey summarizes as doing things the right way, is what we do.

Character, good or bad, is the first and last impression the people our lives intersect with carry with them. Competency is harder to gauge and is something that is revealed more slowly over time.

As a leader, I often make hiring decisions based on character rather than competency, knowing that character is usually set long before a person ever darkens the door of an office building, and if it’s bad or deficient, it will be difficult, if not impossible, to change. Competency, on the other hand, can be taught and can be learned at any stage in life.

So what character traits engender others’ trust in us and establish us as being trustworthy, and therefore, quintessential leaders?

  • Honesty – Being truthful in every aspect of life
  • Integrity – Possessing and adhering to morally-right and ethical principles no matter what
  • Fairness – Treating all people the same way and holding them to the same standards
  • Respect – Showing care and concern for and kindness to all people
  • Accountability –  Taking full responsibility for what is within your control and expecting the same from your team
  • Sincerity – Being genuine, authentic, and real
  • Focus on adding value – Ensuring that you give as much or more than you get in all relationships
  • Right wrongs – Being willing to quickly fix problems and mistakes
  • Moral courage – Doing the right thing all the time
  • Consistency – Being the same at all times in who you are, how you are, and what you are
  • Trust – Showing others that you trust them
  • Setting boundaries – Establishing what is acceptable and unacceptable and adhering to it with no exceptions
  • Raising the bar – Holding yourself to a higher standard of conduct at all times

In the area of competencies that are required for the Quintessential Leader trait of trustworthiness, some of these come naturally, but others don’t because they require us to put our egos away and that’s is a hard thing for us all to do sometimes, but it is absolutely necessary if we are going to be trustworthy. These competencies are:

  • Listening – Being willing to hear the good, the bad, and the ugly…even if it’s about you
  • Taking criticism well – Learning to handle all criticism with grace instead of defensiveness
  • Responsiveness – Being quick to do what you say you’re going to do and to deal correctly with issues, problems, mistakes, surprises, and needs
  • Reliability – Being dependable all the time
  • Being present – Being 100% – no multitasking allowed! –engaged with people who are communicating with you”

The majority of articles and blogs about leadership talk about a single aspect – as if it exists and operates in a vacuum – of leadership. It is the public face of leadership: businesses, religious organizations, political organizations, social organizations, schools, and non-profit organizations.

Except for this blog and these books, I have not found any other resource on leadership that discusses it in terms of the whole of spectrum of our lives: it’s who we are, what we are, how we are everywhere in life.

That’s what makes this blog and these books unique. Most people don’t think a blog or books about leadership apply to them: to their lives, to who they are, what they are, and how they are.

They are wrong.

Because they’ve bought into the mainstream idea of what leadership is in a public sense, and since they’re not in one of those positions, then any discussion of leadership doesn’t apply to them.

(And most of the mainstream ideas of leadership are actually “management” instead of “leadership,” which fails time and time again because there are very few people strong enough and courageous enough to get outside of the MBA-fueled tiny, uninnovative, rigid, and constrictive box that confines them to failure).

The reality is that quintessential leadership applies to everyone who lives and breathes. No matter where we are in life or what we are doing, we all lead at least one team, if not several.

Everything we do, we say, and we are is setting an example for the others in our lives, and that, my friends, is leadership. How we do that determines whether we are quintessential leaders or unquintessential leaders.

It is that simple. And that hard.

A close friend and fellow blogger, remarking on “The Quintessential Leader Perspective: Expressing and Showing Genuine and Authentic Appreciation,” said “A tall order! It’s difficult to be thankful towards those who are difficult, yet it is the only right answer.”

Becoming a quintessential leader is the road not taken. It is the hard way, the difficult way, the way that demands that we look at leadership in terms of every and all aspects of our lives, not just a single part.

It requires rigorous self-examination without excuses, justifications, or blaming others. It requires constant, continuous, and momentous change from the inside out.

It requires a complete metamorphosis and transformation at the very foundational core of who and what we are, our intents, our attitudes, our motives, how we think, what we think, how we speak, what we speak, how we act, what we choose to do or not do, and how we set that example for others.

It requires fearless commitment and unwavering fortitude.

There is no room for the pretenders, the wannabes, the half-hearted, the sometimes-maybe, for the lackadaisical, and for the here-but-not-there.

We are either all in or all out.

One of the tests – of veracity, of genuineness, of authenticity – for whether we are quintessential leaders or not is how we consistently handle the good, the bad, and the ugly in life.

All of life.

From our most private internal lives to our most public external lives.

It is important to remember that this is the ideal, the goal that quintessential leaders strive for and to. None of us will execute this perfectly all the time, but there must be aggregate and continual evidence in our lives that this is who and what we are committed to – no matter how many failures, setbacks, and falls along the way we make and encounter -becoming.

Quintessential leadership is hardest to see when life is good. Humanity, in general, tends to be at its best when everything’s going well and life presents no challenges, no upsets, no hairpin turns in the road. We all, at least on the surface, can seem to be charitable, thoughtful, caring, concerned, kind, generous, gentle, merciful, and magnanimous.

It is in the good times, though, that the inner character of quintessential leaders separates them from everyone else.

One component of that character is humility.

Quintessential leaders never elevate themselves above others, nor do they constantly talk about how much they’ve accomplished, achieved, acquired (and, by extension, how much wealth they have by enumerating the amount of money those acquisitions cost), and how awesome and great they are.

Instead, quintessential leaders continue to live life modestly and quietly. They realize that the good times are part of the cycle of life and will not last.

Quintessential leaders also understand that the good times are a gift they did not earn, do not deserve, and are not entitled to, so in an attitude of service and thankfulness for them, quintessential leaders use the blessings of good times to help and assist others, often anonymously, and always silently and without any fanfare.

Another three-pronged component of the quintessential leader’s character that you’ll see in the good times in life is understanding and sensitivity combined with empathy.

Quintessential leaders are always cognizant that although they may be experiencing good times in their lives at that moment, many of the people with whom their lives intersect – and for whom they are examples and, therefore, leaders – may not be.

Quintessential leaders are excellent and accurate observers of life by nature. Because they listen more than they speak and watch more than they engage, they miss virtually nothing about what people say (or don’t say), do (or don’t do), and are (or are not), although they seldom, if ever, say anything about it.

They learn to understand and to relate to others in a tangible and meaningful way that includes the rare quality of being able to empathize by putting themselves into the situations that others are experiencing.

As a result, quintessential leaders are acutely sensitive to the circumstances of other people and how their behavior, words, and actions could affect them, not because they are inherently wrong, but because of what other people may be experiencing (for example, if someone is going through a relationship loss, quintessential leaders would not be talking on and on in bubbly, bouyant, and bouncy conversations with this person about all the great things in their wonderful and fantastic relationships).

Anything other than this kind of understanding, empathy, and sensitivity – deep awareness of others and genuinely and authentically relating to them – would be out of character for quintessential leaders during the good times of life.

Why?

Because quintessential leaders always have the big picture in the front of their minds. Good times come and go. Anything that’s happened to someone else could or may happen to us. How would we want to be treated when we are walking in those shoes?

It is always an others-perspective, not a me-perspective, that defines who, what, and how quintessential leaders are. In the good times in life. And in the bad and ugly times.

It is in the bad times and the ugly times in life that quintessential leaders become more apparent, because the bad times and the ugly times in life are the times that try our souls, our hearts, our minds and our character to their outermost limits.

The bad times and the ugly times present ample opportunities to be unquintessential leaders, to set and be bad examples for the people with whom our lives intersect.

The bad times and the ugly times in life can give rise to unfair criticisms, harsh and inaccurate evaluations and condemnations, rejections, resentments, mockery, stinging and hurtful putdowns (usually guised as “jokes” or followed by smiley faces), spitefulness, jealousies, pettiness, and defensiveness – all of which are not intrinsic character traits of quintessential leaders.

The reality is that we all have to deal with these kinds of attitudes, motives, words, and actions during the bad times and the ugly times in life, whether we are quintessential leaders or not.

They are hard-wired into our human nature and it is in the worst of times that we either fight and subdue them or we embrace and use them.

Unquintessential leaders embrace and use them.

Quintessential leaders fight and subdue them.

In other words, quintessential leaders exercise self-control (and, at times, this is the most exhausting work in the world, because it literally takes every ounce of energy and effort we have) and choose what is right instead of what seems easy, justified, and, at least temporarily, very self-satisfying.

These are very often epic behind-the-scenes battles that end in victories or capitulations, character developments or character destructions, good or bad choices, and wise or unwise decisions.

The outcome of what goes on in the private and inner workings of our hearts, souls, and minds is only apparent in what we do (or don’t do) and say (or don’t say) out in the open.

And it’s in the outward manifestation, in bad times and ugly times, that we can truly distinguish between quintessential leaders and unquintessential leaders.

Again, in bad times and ugly times in life, we all experience failure in being quintessential leaders.

There is not a human being who has ever lived, who lives, or who will live – except for the Son of God – who has, does, or will get it right 100% of the time. It’s impossible in our current configuration.

However, the hallmark difference between quintessential leaders and unquintessential leaders is that quintessential leaders are actively living – consciously and deliberately thinking, practicing, being in every part of their lives all the time – with the goal always directly in front of them.

It is a way of life – an integrated part of who, what, and how they consciencely (that’s not a misspelling – because the state of our consciences is directly related to quintessential leadership) and consciously are and are becoming.

In other words, quintessential leaders are well aware when they fail. Nobody else needs to point their failures out to them. The consciences of quintessential leaders are so finely-tuned and sensitive to what they should and want to be – the ideal – that their consciences are immediately stricken when they fall short in any way.

Quintessential leaders are devastated when they fail because they know that not only have they missed the mark of quintessential leadership, but they have failed the people whose lives intersect with theirs by setting a wrong and bad example.

Quintessential leaders, again, stand out in this area from unquintessential leaders.

Quintessential leaders first admit they failed, to themselves and to their teams. They then apologize and ask for forgiveness.

Quintessential leaders will next immediately undertake an exhaustive post-mortem on what happened and why it happened. In the process, quintessential leaders identify tangible and definitive steps to correct the failure, from the inside out, and actively start taking those steps.

Quintessential leaders often do one more thing: they use their failures and the process of identifying the causes and the corrective actions as teachable moments for their teams.

Unquintessential leaders can’t do this because they don’t even recognize a failure (and if someone pointed it out to them, they’d deny it and get defensive and start attacking the poor, unfortunate soul who dared to say anything), so their bad examples are all their teams get.

And their teams perpetuate those bad examples to their teams, and so it goes until we find ourselves in the world in its present tense surrounded by an overwhelming majority of unquintessential leaders.

But we are not them. Or are we?

 

 

 

 

At the heart of gratitude lies genuine and authentic appreciation. We live in an entitled society. As a result, there is a pervasive mindset of believing and expecting that when we receive good (words, actions, gifts), we deserve it – it’s our right just because we exist – and we owe nothing in return.

quintessential leaders show and express genuine and authentic appreciationWe, as a society, don’t know how to be thankful and how to express and show genuine and authentic appreciation to and for everyone and everything that intersects with our lives.

Instead, we have devolved into a culture of mutual admiration societies, where we acknowledge only, in an insincere and superficial manner, the people and the things that make us feel good, smart, funny, important, and interesting.

This is not genuine and authentic appreciation.

Instead, it is a revolving door of platitudes dependent on each participant continuing to walk in the endless and small circle of flattery and fawning that strokes our egos and our pride.

It is empty. It is meaningless. And when someone in the circle gets bored because they need a new retinue of genuflectors, they will leave and it will end.

This is also a characteristic of unquintessential leadership, which is entrenched in our society as well.

When is the last time someone in a leadership position said “thank you” to you for something or anything just because?

Does the only meaningless gesture of appreciation you get from an unquintessential leader happen when they need or want something from you or you can be useful to them? What happens when they don’t need or want something or you’re not useful in the moment?

Are you appreciated?

The answer is “no.” If you can’t do something for them or be something to them, you are invisible, useless, and worthless. Tough words. Real words. True words.

So how do quintessential leaders differ? How will you know?

quintessential leaders are genuineFirst and foremost, quintessential leaders are genuine and authentic as people: who, what, and how they are. They are also humble and grateful for the gifts they’ve been given. They know they aren’t entitled to them. They know they don’t deserve them. And they know they are not owed anything.

Because of their character, their understanding of themselves in the big picture, and their ability to recognize that everything and everyone in their lives is ultimately a blessing – whether to teach a lesson, to advise for or against a path of life, to sharpen discernment, or to develop and grow the characteristics and character traits that build trust and make them trustworthy – quintessential leaders are continually expressing and showing genuine and authentic appreciation to everyone and for everything in their lives.

One difference that highlights their genuineness and the authenticity is that, most of the time, quintessential leaders show and express their appreciation in the background in an one-on-one interaction.

quintessential leaders are authenticThe other difference is that quintessential leaders show and express their genuine and authentic appreciation across the board for all the people and things in their lives. 

And much of that appreciation, especially when there are difficult people and difficult things in a quintessential leader’s life that are put there as opportunities to choose the right way, to teach eternal lessons, to make the heart, soul, and mind more merciful because of the mercy received, ends up being for God’s ears only.

What does genuine and authentic appreciation look like?

It means being respectful and kind when you are treated rudely and contemptuously. It means not answering when you are threatened or challenged or deliberately goaded. It means being silent when you are having insults, condemnations, unfounded accusations, and unrepeatable names and labels showered on you.

It means being polite and expressing thanks to someone who you know, at the very least, doesn’t like you, and, at the very most, hates you. It means being gracious to everyone regardless of how they treat you. It means consciously, and sometimes with great effort, silencing the fickleness of emotions and answering instead the consistency of a highly-developed and sensitive conscience.

It means consistently choosing to do the right thing and the moral thing, even in those moments where the temptation is strongest and most urgent for anger, revenge, and ingratitude.

In other words, in the end, expressing and showing genuine and authentic appreciation is a product of striving to master self-control.

As always, I’ve expressed the ideal here. Even those of us who are consciously striving to be quintessential leaders fail to meet the ideal all the time.

But what distinguishes quintessential leaders from everyone else is that the ideal is always at the front of our lives and it is what we live by, strive for, and attain to.

How are we doing?

 

Recent scientific research has revealed that the brain has a special cell – called a “grid cell” – that functions as a global positioning system (GPS), enabling us to continually know where we are in relationship to all the routes we take while physically moving about and storing those as memories that we retrieve when we traverse a route we have already traveled before.

I am not sure I have this neurological GPS grid cell. From my earliest memories, I have been prone to getting lost, not just my first time going some place, but often every time, especially if it’s a place I travel to infrequently. My lack in this area is so pronounced that – and this is rare, but it’s happened enough to give me pause – in the dark, especially, I get turned around in my own house and walk into the wrong room. 

In addition, I’m directionally-challenged. North, south, east, and west are beyond my scope of understanding in real life (I can tell you where they are on a map). If I have to point in a direction, I usually point in the wrong direction. I have to remind myself of my elementary school science that the sun rises in the east and it sets in the west so that twice a day I know where east and west are.

This directional challenge is even worse when I get directions from someone who uses north, south, east, and west as descriptors to explain how to get from point A to point B.

You know just how directionally-challenged you are when you actually prefer a perplexing propensity (probably not unique to northeast Tennessee, but I haven’t run into as much anywhere else in the country as I have here) to use non-existent landmarks and vague measurements with no road names as driving directions that might be less likely to get you lost.

Even when the directions sound like this: “you go down there (pointing in the direction you need to go), and you go past where that big ol’ tobaccer barn useta be, and then you kinda curve around a little, and then you go to the red light, and then you go right, and it’s just a little ways after that.”

So when I bought my first GPS for the car, I was elated.

It was actually very comforting and soothing for me because I tend to panic when I get lost and the fear of the uncertainty of knowing what to do next – if I stay where I am, I’m still lost, but if I move from where I am, then I may get even more lost – has been a permanent fixture of my life since the day I got my driver’s license.

Never again would I have to worry about getting lost again while driving. Because even if I had no clue where I was and where I needed to go, it did and would get me there reliably. I could trust it to navigate me correctly, no matter what.

Quintessential leaders have a similar GPS that doesn’t come pre-programmed, doesn’t depend on satellites hovering above earth’s atmosphere, and doesn’t have to worry about outages because of sunspots or solar flares.

This GPS is developed over time, the product of having an absolute moral foundation of right and wrong, adhering consistently to that absolute moral foundation of right and wrong, and having that adherence become an integral part of who we are and what we do, no matter what.

character gps system quintessential leaderThe quintessential leader’s GPS is character.

Character tells us what our position is no matter what circumstances we find ourselves in, no matter who we’re with, no matter what other factors, familiar or unfamiliar, are involved. It ensures that we accurately and consistently navigate life, no matter where life takes us or what life throws at us.

But there’s always a caveat with global positioning systems that we as quintessential leaders need to be aware of, recognize, and resist.

The first time I turned my GPS on in my car, I was driving from my house to an interstate on a route that I could drive with my eyes closed. Almost as soon as I’d pulled out of my driveway, the GPS started telling me to go to a different road and take a different route to the interstate. I vividly remember arguing out loud – and with vigor – with the GPS.

“I’m not going that way. I always go this way. I know you think I ought to do something different, but I’m not going to. Enough already!”

The more I resisted going the way the GPS was telling me to go, the more it talked to me telling me I was not going the way it wanted me to go. And the more loudly I responded to it, trying to drown out the voice, trying to get it to be quiet, trying to convince it that I was right and it was wrong, it seemed the louder and more insistent it got.

Similarly, we have to be aware that we can do the same thing with our character GPS. It will always lead us and guide us the right way, but we have to be aware that we can chose to ignore it or override it or even turn it off. It won’t force us to do the right thing. That’s a choice we have to make. Every time.

Going or doing something the way we always have gone or done it may not be wrong. However, it may also not be the best way. What our character GPS does is make us actively stop and be consciously aware and thinking about that more carefully as that internal voice guides our attitudes, our motives, our thoughts, our words, and our actions.

How often do we argue with our character GPS? How often do we rationalize doing something different than what it is telling us to do? How often do we make excuses for not following the directions it’s giving us? How often do we completely ignore it? How often do we just turn it off?

I know we all do at times. I know because I am guilty of having done this and doing this at times. Unfortunately, it seems that is part of being human and the struggle that humans encounter continually. Sometimes we struggle well and succeed. Other times we struggle poorly and we fail.

However, as quintessential leaders, our character global positioning systems should be already very well-developed, with updates being applied as they become available, so that, even though the struggles never go away entirely, we experience them less often and when we do experience them, we succeed much more than we fail.

In conjunction with this on-going development of our character global positioning systems, we will find that we are less apt to argue with, to rationalize around, to make excuses about, to ignore, or to completely turn them off.

Instead, we listen, we pay attention and we follow the route without deviation, without detours, and without exceptions. Every time. All the time.

Developing a character GPS takes commitment. It takes time. It takes a lot of effort. It also, often, means going completely counter to prevailing systems, ideas, methods, social norms, business norms, and life norms.

It’s important to remember that just because everybody else is doing something doesn’t mean everybody else is right.

For quintessential leaders, one of the first things we discover is that, in many cases, everybody else has settled for low standards or no standards. That’s hardly something we’d consider a worthy gauge against which to measure ourselves.

Quintessential leaders must dare to be and to do not only differently than the status quo, but also to replace it with the traits that make up our character global positioning systems: honesty, integrity, consistency, fairness, setting a higher standard, righting wrongs, accountability, sincerity, and setting boundaries.

How are we doing?

People change. Sometimes they change for the better. Sometimes they change for the worse. But, nonetheless, they change.

The physiological way that humans develop indicates that. Each of us starts out basically the same way at birth, then we grow and mature, with similarities to our families as well as things that are unique to us. Different hair colors, eye colors, heights, weights, shapes, interests, personalities, temperaments, and strengths and weaknesses.

While physical growth stops at some point, it is the only way in which we stop changing. Everything else should be directed at changing (growing and maturing) for the better, but, at times, we all get sidetracked and derailed for a little while, and while that is change too, it’s definitely not change for the better. 

However, most of us eventually come back from that sidetracking and those derailments and start moving forward again in the right direction.

quintessential-leaders-see-people-as-moviesQuintessential leaders get sidetracked and derailed sometimes during their lifetimes, so they understand this is part of being human. They also understand that it’s a temporary snapshot in time, like a picture, that does not represent the whole time before and after that time. They understand that people are movies.

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