Posts Tagged ‘relationships’

Emotions run very high in the heat of the moment“I’m so…you make me…I just can’t be around you anymore! I’m leaving!”

“Fine! Go! Walk away!”

“Fine! I will!”

Two otherwise-mature adults, their bodies defensive and tight with rage, turn their backs on and stomp away from each other with whatever led to this emotional climax unresolved in the heat of the moment like two three-year-olds fighting over a toy.

Immature? Yes.

Can we all identify? Yes.

Have we all done it? Yes.

The purpose of this blog is to define what quintessential leadership is, what it is not, and to show what it looks like in practice.

Being quintessential leaders is the goal. Becoming quintessential leaders is a process. And the reality is that none of us are completely there yet.

But we all, if we’re reading this, want to become and are on the path to being quintessential leaders.

Sometimes it’s helpful to take a unquintessential leader moment – we all have them – and analyze it to see what happened and why it happened.

Then, as we think it through, we can identify what steps (i.e., what it looks like) we could have taken and, hopefully, in the future will take to be a quintessential leader in this area of our lives.

Handling the heat of the moment consistently as a quintessential leader is one of the most difficult areas we will routinely encounter in our lives.

We face it, sometimes on a daily basis, as parents, as children, as siblings, as spouses, as friends, and as team members.

Because intense emotions rise to the surface in these encounters, it is difficult, at times, to step back, so to speak, dial down the emotional aspect, and exercise the discipline and self-control not to end up saying things we don’t mean, hurting feelings, and stomping away in anger with nothing resolved.

And sometimes the words we say are so harsh, the feelings are so deeply hurt, and the abandonment so angry and final that incurable wounds are left and relationships are damaged beyond repair in this lifetime.

No one wants this.

So let’s examine what quintessential leadership looks like in the heat of the moment. In the process we will see the places in these encounters where things can quickly either go right or wrong, leading to a domino effect that either leads to strengthening the relationship between two people or, at worst, destroying it permanently.

What causes the heat of the moment?

It’s usually something as simple as a word or a gesture.

Whichever it is, it pushes our buttons on such a fundamental level that our first reaction is extreme and negative emotionally.

When this happens, our gut response is to immediately turn off, shut down, and shut off whatever provoked our emotional firestorm.

We do this with defensive and angry words – most often in the form of a vicious verbal attack designed to hit below the belt for maximum effect – and defensive gestures (finger pointing, aggressive leaning in, etc.).

If this doesn’t shut up the person who has pushed our buttons and they try to explain why they said or did what they said or did, then we get angrier and more determined to stop the source of our emotional turmoil.

We pull out all the big guns of accusation and intimidation, talking over the other person, refusing to listen to anything they say, getting louder, angrier, and more aggressive to stop them.

If that doesn’t work, then finally we spit out the words at the very beginning of this post that convey that our disgust, our hatred (in that moment), and our rejection of that person is so deep that it has rendered us unable to even to complete a thought or a sentence so we have no choice but to leave.

This is an unquintessential leader response.

And our actions and words create anger, hurt, and frustration in the person we’re trying to shut down, so they have an unquintessential leader response as well.

Unquintessential leadership in the heat of the moment can lead to irreparable relationship chasmsIn other words, everyone fails to be a quintessential leader. And if the chasm we’ve created is too wide and too deep to be filled or bridged, we’ve also destroyed a relationship.

What does quintessential leadership look like in the heat of the moment?

First, quintessential leaders put the brakes on after the first gust of their emotional upheaval appears. They know their triggers well, but they also recognize that words and gestures that may mean one thing to them may not mean the same thing to other people.

So, instead of jumping to the conclusion that they know what the other person means by a word or a gesture, quintessential leaders engage with the person to find out what is behind the word or the gesture.

In other words, quintessential leaders put their own ideas, reactions, and assumptions aside and they start a conversation with the other person.

But starting a conversation is not enough.

Quintessential leaders listen to the other person. By listening, I mean they let the other person explain fully what they meant by what they said or did (there might even be an apology if they realize it was wrong or inappropriate) without interruption.

Quintessential leaders hear the words, they process the words, and they don’t make mental assumptions and arguments while impatiently waiting for the other person to get through talking.

Quintessential leaders then affirm that they heard the other person by summarizing what that person said. There may be a place here – if it is appropriate (most of the time it is not) and if it can be done peaceably, kindly, and gently – for quintessential leaders to explain their initial response to the word or gesture the other person used.

It is at this point that potential conflict is defused and a meaningful dialogue that can benefit both people starts. This is part of how we get to know, to understand, and to learn about each other, which is the quintessential leader way.

But what if neither person was a quintessential leader in the heat of the moment and they both ended up stomping off in anger?

There is still an opportunity to be a quintessential leader.

One action does not define who we are. If it did, we’d all be toast.

It is the sum total of our actions that show whether, in the balance, we’re on the path to becoming quintessential leaders or not.

The next opportunity to be a quintessential leader for both people is to reach out and apologize and extend peace.

Quintessential leaders extend peace after conflict regardless of faultIt doesn’t matter whether we were the attacker or the recipient of the attack in the heat of the moment.

As quintessential leaders we bear the responsibility to, as much as lies within our ability, do the right thing.

It may be that there is no acceptance of or response to our overture to make peace. That doesn’t mean we don’t do it anyway. It is the right thing to do. Always.

If the other person doesn’t accept it or respond to it, then we know that we’ve done what quintessential leaders do and we can have a clear conscience going forward.

And we’ve had a teachable moment for how we need to respond to all our future in the heat of the moments. We can learn valuable lessons even in the worst circumstances and those lessons should change us for the better.

Now is the time we all look in our own mirrors of our own lives. No, as tempting as it is, we don’t look around at everybody else. Look at yourself, just as I look at myself.

Are you and I quintessential leaders all the time in the heat of the moment?

Are you and I quintessential leaders sometimes and unquintessential leaders other times in the heat of the moment?

Are you and I always unquintessential leaders in the heat of the moment?

The odds are favorable that most of us fall into the category of the second question I asked. And that means we need to do some homework.

We need to figure out when we are sometimes unquintessential leaders in the heat of the moment what causes it (triggers, buttons) and why (response) we are.

Then we need to work on addressing those whats and whys so that they don’t light the emotional fire in us that makes us unquintessential leaders.

We can’t hold other people responsible for them (“well, if XYZ hadn’t said or done that, I wouldn’t have reacted that way”). That’s an excuse and a justification that makes everybody but us responsible for the changes we need to make.

This is our work on ourselves in becoming quintessential leaders and no one can do that but us. And some of this work may be extremely painful and it may last the rest of our lives.

But if we’re committed to becoming quintessential leaders, then whatever it takes to reach that goal is worth it.

How are we doing?

 

 

 

 

 

The majority of articles and blogs about leadership talk about a single aspect – as if it exists and operates in a vacuum – of leadership. It is the public face of leadership: businesses, religious organizations, political organizations, social organizations, schools, and non-profit organizations.

Except for this blog and these books, I have not found any other resource on leadership that discusses it in terms of the whole of spectrum of our lives: it’s who we are, what we are, how we are everywhere in life.

That’s what makes this blog and these books unique. Most people don’t think a blog or books about leadership apply to them: to their lives, to who they are, what they are, and how they are.

They are wrong.

Because they’ve bought into the mainstream idea of what leadership is in a public sense, and since they’re not in one of those positions, then any discussion of leadership doesn’t apply to them.

(And most of the mainstream ideas of leadership are actually “management” instead of “leadership,” which fails time and time again because there are very few people strong enough and courageous enough to get outside of the MBA-fueled tiny, uninnovative, rigid, and constrictive box that confines them to failure).

The reality is that quintessential leadership applies to everyone who lives and breathes. No matter where we are in life or what we are doing, we all lead at least one team, if not several.

Everything we do, we say, and we are is setting an example for the others in our lives, and that, my friends, is leadership. How we do that determines whether we are quintessential leaders or unquintessential leaders.

It is that simple. And that hard.

A close friend and fellow blogger, remarking on “The Quintessential Leader Perspective: Expressing and Showing Genuine and Authentic Appreciation,” said “A tall order! It’s difficult to be thankful towards those who are difficult, yet it is the only right answer.”

Becoming a quintessential leader is the road not taken. It is the hard way, the difficult way, the way that demands that we look at leadership in terms of every and all aspects of our lives, not just a single part.

It requires rigorous self-examination without excuses, justifications, or blaming others. It requires constant, continuous, and momentous change from the inside out.

It requires a complete metamorphosis and transformation at the very foundational core of who and what we are, our intents, our attitudes, our motives, how we think, what we think, how we speak, what we speak, how we act, what we choose to do or not do, and how we set that example for others.

It requires fearless commitment and unwavering fortitude.

There is no room for the pretenders, the wannabes, the half-hearted, the sometimes-maybe, for the lackadaisical, and for the here-but-not-there.

We are either all in or all out.

One of the tests – of veracity, of genuineness, of authenticity – for whether we are quintessential leaders or not is how we consistently handle the good, the bad, and the ugly in life.

All of life.

From our most private internal lives to our most public external lives.

It is important to remember that this is the ideal, the goal that quintessential leaders strive for and to. None of us will execute this perfectly all the time, but there must be aggregate and continual evidence in our lives that this is who and what we are committed to – no matter how many failures, setbacks, and falls along the way we make and encounter -becoming.

Quintessential leadership is hardest to see when life is good. Humanity, in general, tends to be at its best when everything’s going well and life presents no challenges, no upsets, no hairpin turns in the road. We all, at least on the surface, can seem to be charitable, thoughtful, caring, concerned, kind, generous, gentle, merciful, and magnanimous.

It is in the good times, though, that the inner character of quintessential leaders separates them from everyone else.

One component of that character is humility.

Quintessential leaders never elevate themselves above others, nor do they constantly talk about how much they’ve accomplished, achieved, acquired (and, by extension, how much wealth they have by enumerating the amount of money those acquisitions cost), and how awesome and great they are.

Instead, quintessential leaders continue to live life modestly and quietly. They realize that the good times are part of the cycle of life and will not last.

Quintessential leaders also understand that the good times are a gift they did not earn, do not deserve, and are not entitled to, so in an attitude of service and thankfulness for them, quintessential leaders use the blessings of good times to help and assist others, often anonymously, and always silently and without any fanfare.

Another three-pronged component of the quintessential leader’s character that you’ll see in the good times in life is understanding and sensitivity combined with empathy.

Quintessential leaders are always cognizant that although they may be experiencing good times in their lives at that moment, many of the people with whom their lives intersect – and for whom they are examples and, therefore, leaders – may not be.

Quintessential leaders are excellent and accurate observers of life by nature. Because they listen more than they speak and watch more than they engage, they miss virtually nothing about what people say (or don’t say), do (or don’t do), and are (or are not), although they seldom, if ever, say anything about it.

They learn to understand and to relate to others in a tangible and meaningful way that includes the rare quality of being able to empathize by putting themselves into the situations that others are experiencing.

As a result, quintessential leaders are acutely sensitive to the circumstances of other people and how their behavior, words, and actions could affect them, not because they are inherently wrong, but because of what other people may be experiencing (for example, if someone is going through a relationship loss, quintessential leaders would not be talking on and on in bubbly, bouyant, and bouncy conversations with this person about all the great things in their wonderful and fantastic relationships).

Anything other than this kind of understanding, empathy, and sensitivity – deep awareness of others and genuinely and authentically relating to them – would be out of character for quintessential leaders during the good times of life.

Why?

Because quintessential leaders always have the big picture in the front of their minds. Good times come and go. Anything that’s happened to someone else could or may happen to us. How would we want to be treated when we are walking in those shoes?

It is always an others-perspective, not a me-perspective, that defines who, what, and how quintessential leaders are. In the good times in life. And in the bad and ugly times.

It is in the bad times and the ugly times in life that quintessential leaders become more apparent, because the bad times and the ugly times in life are the times that try our souls, our hearts, our minds and our character to their outermost limits.

The bad times and the ugly times present ample opportunities to be unquintessential leaders, to set and be bad examples for the people with whom our lives intersect.

The bad times and the ugly times in life can give rise to unfair criticisms, harsh and inaccurate evaluations and condemnations, rejections, resentments, mockery, stinging and hurtful putdowns (usually guised as “jokes” or followed by smiley faces), spitefulness, jealousies, pettiness, and defensiveness – all of which are not intrinsic character traits of quintessential leaders.

The reality is that we all have to deal with these kinds of attitudes, motives, words, and actions during the bad times and the ugly times in life, whether we are quintessential leaders or not.

They are hard-wired into our human nature and it is in the worst of times that we either fight and subdue them or we embrace and use them.

Unquintessential leaders embrace and use them.

Quintessential leaders fight and subdue them.

In other words, quintessential leaders exercise self-control (and, at times, this is the most exhausting work in the world, because it literally takes every ounce of energy and effort we have) and choose what is right instead of what seems easy, justified, and, at least temporarily, very self-satisfying.

These are very often epic behind-the-scenes battles that end in victories or capitulations, character developments or character destructions, good or bad choices, and wise or unwise decisions.

The outcome of what goes on in the private and inner workings of our hearts, souls, and minds is only apparent in what we do (or don’t do) and say (or don’t say) out in the open.

And it’s in the outward manifestation, in bad times and ugly times, that we can truly distinguish between quintessential leaders and unquintessential leaders.

Again, in bad times and ugly times in life, we all experience failure in being quintessential leaders.

There is not a human being who has ever lived, who lives, or who will live – except for the Son of God – who has, does, or will get it right 100% of the time. It’s impossible in our current configuration.

However, the hallmark difference between quintessential leaders and unquintessential leaders is that quintessential leaders are actively living – consciously and deliberately thinking, practicing, being in every part of their lives all the time – with the goal always directly in front of them.

It is a way of life – an integrated part of who, what, and how they consciencely (that’s not a misspelling – because the state of our consciences is directly related to quintessential leadership) and consciously are and are becoming.

In other words, quintessential leaders are well aware when they fail. Nobody else needs to point their failures out to them. The consciences of quintessential leaders are so finely-tuned and sensitive to what they should and want to be – the ideal – that their consciences are immediately stricken when they fall short in any way.

Quintessential leaders are devastated when they fail because they know that not only have they missed the mark of quintessential leadership, but they have failed the people whose lives intersect with theirs by setting a wrong and bad example.

Quintessential leaders, again, stand out in this area from unquintessential leaders.

Quintessential leaders first admit they failed, to themselves and to their teams. They then apologize and ask for forgiveness.

Quintessential leaders will next immediately undertake an exhaustive post-mortem on what happened and why it happened. In the process, quintessential leaders identify tangible and definitive steps to correct the failure, from the inside out, and actively start taking those steps.

Quintessential leaders often do one more thing: they use their failures and the process of identifying the causes and the corrective actions as teachable moments for their teams.

Unquintessential leaders can’t do this because they don’t even recognize a failure (and if someone pointed it out to them, they’d deny it and get defensive and start attacking the poor, unfortunate soul who dared to say anything), so their bad examples are all their teams get.

And their teams perpetuate those bad examples to their teams, and so it goes until we find ourselves in the world in its present tense surrounded by an overwhelming majority of unquintessential leaders.

But we are not them. Or are we?

 

 

 

 

As quintessential leaders, we need to be working to eliminate these verbal and behavioral hand grenades both from ourselves and from our teams.

Going Gentle Into That Good Night

verbal and behavioral hand grenades relationships dementias Alzheimer's DiseaseCommunication – verbal and behavioral – is the cornerstone of human relationships. It turns out, as all of us have no doubt discovered along the way, that we humans aren’t all that good at successfully communicating with each other all the time.

Admittedly, some of us are better – but not always – at communicating well and consistently with other humans than others of us are.

Our propensity toward communication difficulties leads to a lot of problems in the normal course of our relationships with others. Misunderstandings develop. Feelings get hurt. Relationships are ripped apart irreparably, at least for this lifetime.

However, for our loved ones with dementias and Alzheimer’s Disease, where executive function, cognition, and understanding are compromised by neurological deterioration, these communication difficulties are even more devastating and can often lead to extreme agitation, volcanic emotional outbursts, and inappropriate behavioral manifestations.

Psychoanalyst Trevor Mumby, who has spent his…

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This blog post caught my attention today. I think this is something that we, as quintessential leaders, need to think deeply about.

I know a lot of us are “busy.” But the question we need to ask is ourselves is “doing what?” Are we busy for the sake of being busy and accomplishing little? Are we busy to the point that we have wrecked our lives in pursuit of for, what in the end, will be nothing? Or are we busy in a productive, life-changing – for ourselves and others – way that will have tangible results in the long-term? Or is our “busyness” simply nothing more than a waste of our and others’ time?

Tough questions. Tough answers.

But, my fellow quintessential leaders, we must ask and answer these questions. Honestly. If the answers find our efforts to be mere busyness and not life, team, personally-changing, then I challenge each of us to take a step back to focus on our priorities, what is important, and what matters.

After all, the only thing we take out of this life is our character and how well we have managed all the relationships we’ve committed to: to God and Jesus Christ first because every other relationship we manage and commit to is based on this. To our spouses. To our families. To our teams. To humanity.

I certainly know I have a lot of work to do in each of these. What about you?

Campari and Sofa

Stop the glorification of busy.My friend Gavin was telling me about a conversation he had with some Dutch colleagues. Gavin, and his compadre Georgina, find that the sheer volume of work they are confronted with on a weekly basis is just un-doable within the confines of a normal 8-hour work day. So they regularly put in 10-hour days at the office. And another couple of hours at home picking up emails. This causes all sorts of problems: they’re tired all the time, their spouses feel ignored, they don’t want to go out at night or over the weekend and they lose touch with friends.

Hmmfff…”, said their pals, “In Holland, if you were to work like that we would think you were not coping.”

“Am I”, he wondered, “not coping? Or am I doing more than I should? And if I am doing more than I should –  what should I stop doing? And…

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